• Activating e-mail and mailbox after transferring your domain name

    In order for your website and e-mail to work perfectly even after your transfer, you must adjust the DNS settings and update the name servers. Learn more: Link website after transferring your domain name 1. Adjust the MX records By default you use the mx-records of Combell (see image): mx.mailprotect.be…

  • How can I update the name servers of a domain?

    Follow these steps in the control panel: Go to “My products”> “Domain names”> Choose your domain name and click on “Manage domain name”. In the menu on the left, choose “Nameservers”. To enter custom name servers, select “Other name servers”. Enter the name servers of your hosting provider and click…

  • What is an A-record? How do I create / change it?

    The A-record or Address Record provides information about the IP address of your host / domain name. For example, it is the link between the name of your website and the IP address of the server on which your files are located. If your domain name is not registered with…

  • What is an AAAA-record? How do I create / change it?

    As with the A-record, the AAAA-record (or the quad A record) links your domain name to an IP address. The difference is that the A-record works with IPv4 (eg 217.21.190.81) while the AAAA-record works with IPv6 (2002: 0: 0: 0: 0: 0: d915: be51). Follow these steps in the control…

  • What is a CNAME-record? How do I create / change it?

    A Canonical Name Record or CNAME-record is a type of DNS-record that links an alias name to a real, or canonical, domain name. CNAME-records are usually used to link a subdomain, such as “www” or “mail”, to the domain in which the content of that subdomain is hosted.The most famous…

  • How to clear browser cache on iOS (Safari)?

    Open ‘Settings’. From the Settings menu, choose ‘Safari’. Go down to ‘Clear History and Website Data’ and click on it. Click on ‘Clear History and Data’.

  • How to erase the browser cache?

    Internet Explorer Go to right top corner and click on the three horizontal lines. From the dropdown menu choose “Options”. Click on “Privacy & Settings” on the left site of the options page. Scroll down and find “Cached Web Content”. Click on “Clear Now”. Edge Click on the hub button…

  • How to upgrade a basic mail mailbox?

    Each Basic Mail mailbox has a limited size. If your mailbox reaches its capacity, you need to try and delete messages in order to free space. Unfortunately, deleting messages from your Inbox technologically happens by copying the content to the Trash folder first, and then deleting the content from your…

  • How to take, save and send screenshots via e-mail (MacOS)

    To take a screenshot of a selected section of your screen, follow these steps: Press Shift + Command + 4 simultaneously. The pointer will change to a crosshair. Move the crosshair to where you want to start the screenshot, then drag to select an area. When ready, release to create…

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Joachim Coessens Specialist Support