• When can I use WAN acceleration?

    Our Veeam Cloud Connect Backup service supports WAN acceleration. However you should use the Veeam Backup & Replication Enterprise Plus version to enable WAN acceleration.

  • How to get more Veeam Cloud Connect Backup products?

    How to increase the storage space of my off-site backup? How to get off-site backup and more virtual servers? Veeam Cloud Connect Backup supports the ‘pay-as-you-grow’ principle. You can easily request more capacity for your off-site backups via the Combell online sales team. Do not forget to mention the username…

  • I can’t connect to the Veeam Cloud Connect Backup Service

    Check whether you have completed the following steps: Place an order for the Veeam Cloud Connect Backup service at Combell Receive notification that the Veeam Cloud Connect Backup service has been activated Set a password for the server via Control panel In your Veeam software: Set the address of Combell’s…

  • How to connect to Veeam Cloud Backup Service?

    After purchasing Veeam Cloud Backup, log in to the Control Panel and follow ‘My products > Veeam’. Now you can choose the password for your Veeam Cloud Connect Backup server. You will also find the address of the server and the username that you must use with your Veeam software…

  • How do I create an export of my accounts? (Reseller)

    If you would like to download a list of accounts and account details, please follow the steps below. Follow these steps in the  control panel if you want to download a list of accounts and details: Go to “Reseller dashboard” Choose “Accounts” in the menu on the left You will…

  • Is it free for me, as a reseller, to create test accounts?

    Yes. It is always a good idea for you to test a service before you offer it to your customers. And for your customers to be able to test, before they commit. Naturally, we came up with a way for you to do that. You actually do not need to…

  • How do we measure your usage as a Reseller?

    To ensure that you only pay for what you used per hour, we store an image of your account every hour. That way you can only activate a hosting account for an hour and only pay for that one hour. You can use the Pay-As-You-Use function of your control panel…

  • How can I use the forecast function as a reseller?

    The forecast function calculates the price for the resources you have used so far this month and adds the price of the resources you will use (if your accounts stay as they are) until the end of that month. The total is your estimated monthly billing for the current period….

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Our specialists are available 24/7 to provide you with free support. Feel free to contact Joachim and his colleagues via e-mail or by phone.

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Joachim Coessens Specialist Support