Website Hacked Cleanup Service
Website hacked? Combell restores it immediately
With SiteSweep, we restore your hacked website. Malicious code is removed so you can get back online quickly and safely.
How do our engineers fix your hacked website?
1. Analysis of your website
Files and databases are analysed to identify the hack.
2. Removing the hack
Malicious code in your website is removed. Your website's files and databases are restored and modified where necessary. Always with care so that your website continues to function.
3. Restoring backups
If necessary, we restore backups of your files and/or databases.
4. Perform updates
We update (if possible and necessary) your software, plug-ins and hosting settings to prevent new problems.
Get your website back online quickly after a hack
Quickly back online
Within 48h, we will remove the hack and your website will go back online.
Express service possible
No time to waste? With SiteSweep Premium, we go the extra mile. The hack is then removed within 24 hours.
Feedback and advice
Afterwards, you will get feedback on what we did and advice on things you can/should do to prevent another hack.
What do we need to fix your hacked website?
Your code is still supported
The core components of your website should be recent enough. Otherwise, your website will remain vulnerable to new hacks even afterwards.
- Your website does not use an obsolete CMS (the CMS is no longer supported)
- Your own code supports a PHP version that is not end-of-life.
You give access to your website
Our engineers must have access to the back-end of your website. And your source code must not be encrypted. This is the only way they can completely remove the hack.
How do you request a SiteSweep?
- Login to the control panel
- Go to your hosting package
- Select SiteSweep under "Security"
- Complete your order
- Via a secure link, you provide us with login details
Frequently asked questions about our cleanup service for hacked websites?
What if I get hacked again after a SiteSweep?
Conditions for a free SiteSweep:
- You followed our advice after the first SiteSweep (e.g. renew your passwords)
- You have not undone our changes
- A new hack that uses a vulnerability not known during the first SiteSweep is not covered by our guarantee
What if you guys can't remove the hack?
We will also restore your website to the state in which we found it. So we will reverse any changes we have made. Request a SiteSweep - Now € 199
How quickly will my hacked website be back online?
If you need a solution faster, you can select our premium emergency service during the ordering process. We then guarantee a solution within 24 hours.
You do need to provide immediate access to your website for our engineers. Otherwise they will not be able to start. Request a SiteSweep - Now € 199
Need advice to fix your hacked website?
Our specialists are ready with advice 24/7. Do not hesitate to contact Simon and his colleagues via e-mail or phone.
